Returns Policy

Put A Name On It Gifts is committed to providing its customer with the highest possible level of customer service and satisfaction.

The range of gifts offered by Put A Name On It Gifts are custom made with the requested personalisation.

Custom made / personalised items are exempt from The Consumer Contract Regulations – the only exception being is if:

they are faulty, not as described,
not fit for purpose
or any other fault of Put A Name On It Gifts.

We ensure all items that are posted to our customers are of the highest standard but if you product should arrive faulty or not fit for purpose please notify us in writing to info@putanameonitgifts.co.uk within 14 days of receipt of product. When contacting us please, where possible, include your order number and name as well as a description of the issue. If the concern relates to a misprint or fault with your product, please include a photograph.

If we request that you return the item to us, we would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.